1. Introduction
At MidPoint Value, we strive to provide exceptional makeup services and products that meet or exceed your expectations. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions, procedures, and timeframes for refund requests.
This policy applies to all services and products purchased directly from MidPoint Value, whether in-person, via our website, or by phone.
By purchasing our services or products, you agree to the terms of this Refund Policy.
2. Service Refund Policy
2.1 Booking Deposits
For most services, we require a non-refundable deposit to secure your booking. The deposit amounts are as follows:
- Bridal Makeup: 50% of the total service cost
- Editorial Makeup: 30% of the total service cost
- Special Event Makeup: £25 per person
- Makeup Lessons: £50
- Corporate Services: As specified in the service agreement
These deposits are generally non-refundable but may be transferable to another date within 3 months if you reschedule at least 48 hours before your appointment.
2.2 Cancellation and Refund Conditions
Service refunds may be considered under the following conditions:
- Cancellation by MidPoint Value: If we need to cancel your appointment due to unforeseen circumstances, you will receive a full refund of any payments made, including deposits.
- Cancellation by Client (7+ days before appointment): For cancellations made seven or more days before your scheduled appointment, we will refund any payments made minus the non-refundable deposit.
- Cancellation by Client (3-6 days before appointment): For cancellations made between three and six days before your scheduled appointment, we will refund 50% of any payments made minus the non-refundable deposit.
- Cancellation by Client (less than 48 hours before appointment): No refund will be provided for cancellations made less than 48 hours before your scheduled appointment.
- No-Show: If you fail to attend your appointment without prior notice, no refund will be provided, and you will be charged the full service fee.
2.3 Service Quality Issues
If you are not satisfied with the quality of our services, please follow these steps:
- Inform your makeup artist of your concerns immediately during or immediately after the service.
- Allow us the opportunity to address and rectify the issue on the spot if possible.
- If the issue cannot be resolved to your satisfaction, contact our customer service team within 24 hours of the service.
Service quality concerns will be evaluated on a case-by-case basis. Depending on the circumstances, we may offer:
- A partial refund
- A full refund
- Service credit for future use
- Complimentary service correction
3. Product Refund Policy
3.1 Unused Products
For unused products purchased directly from MidPoint Value:
- Returns within 14 days of purchase: Full refund of the purchase price
- Returns between 15-30 days of purchase: Store credit or exchange only
- Returns after 30 days: Not accepted
The product must be in its original, unopened packaging with all seals intact to be eligible for a refund.
3.2 Defective Products
If you receive a defective product:
- Notify us within 14 days of receiving the product
- Provide clear photos showing the defect
- We will offer a replacement, refund, or store credit at our discretion
3.3 Allergic Reactions
If you experience an allergic reaction to a product:
- Discontinue use immediately
- Seek medical attention if necessary
- Notify us within 7 days of the reaction
- Provide documentation from a healthcare provider if possible
We will review each case individually and may offer a refund or exchange at our discretion.
4. Refund Process
4.1 How to Request a Refund
To request a refund, please:
- Contact our customer service team at [email protected] or call +440729586378
- Provide your name, contact information, and the date of purchase or service
- Include your order number or booking reference if available
- Explain the reason for your refund request
- Attach any relevant supporting documentation (receipts, photos, etc.)
4.2 Refund Processing Timeframes
Once your refund request has been approved:
- Credit card refunds: 5-10 business days to appear on your statement
- Bank transfer refunds: 3-5 business days to process
- Cash refunds: Available for in-person collection within 7 business days
Please note that processing times may vary depending on your payment provider and financial institution.
4.3 Refund Method
Refunds will be issued using the original payment method whenever possible:
- Credit card payments will be refunded to the same card
- Bank transfers will be refunded to the originating account
- Cash payments will be refunded in cash or by bank transfer at our discretion
5. Special Circumstances
5.1 Force Majeure
In cases of force majeure (natural disasters, severe weather, public health emergencies, etc.) that prevent us from providing services or you from attending your appointment:
- We will work with you to reschedule your appointment
- If rescheduling is not possible, deposits may be refunded at our discretion
- Each situation will be evaluated individually
5.2 Medical Emergencies
In case of a documented medical emergency preventing you from attending your appointment:
- Provide medical documentation within 7 days of your missed appointment
- We may offer a full or partial refund or the option to reschedule
5.3 Bridal Services
For wedding cancellations:
- Cancellation 60+ days before the wedding: 50% of the deposit may be refunded
- Cancellation 30-59 days before the wedding: The deposit is non-refundable, but 50% may be applied to future services within 6 months
- Cancellation less than 30 days before the wedding: No refund will be provided
In case of wedding date changes, we will attempt to accommodate the new date, subject to availability. If we cannot accommodate the new date, our standard cancellation policy applies.
6. Exceptions to Refund Policy
The following situations are generally not eligible for refunds:
- Services or products purchased from third-party vendors or retailers
- Dissatisfaction with a service due to a client's failure to disclose relevant information (such as allergies or skin conditions)
- Gift certificates and promotional vouchers (unless required by law)
- Digital products or online courses after access has been granted
- Custom or personalized products created to your specifications
- Last-minute cancellations (less than 48 hours) without extenuating circumstances
- No-shows for scheduled appointments
7. Contact Information
If you have any questions about our Refund Policy, please contact us:
MidPoint Value
941 Evans Passage
Brownstad S66 8JW
United Kingdom
Email: [email protected]
Phone: +440729586378
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
